Delivery and Returns

Thank you for shopping with UNIQUE LONDON. We value your satisfaction and want to ensure that every experience you have with our shirts is exceptional. If for any reason you are not completely happy with your purchase, we are here to assist you with a straightforward and fair refund process.

✅ Eligibility for Returns

We accept returns for eligible items within 14 days from the date of delivery. To qualify for a return, the item(s) must meet the following conditions:

  • Must be in new, unworn, and unwashed condition

  • All tags and original packaging must be intact

  • Accompanied by the order confirmation or proof of purchase

  • No signs of wear, fragrance, makeup, stains, or alterations

We reserve the right to refuse returns that do not meet these criteria.

🚫 Non-Returnable Items

We do not accept returns or refunds for the following:

  • Customized or personalized shirts (including made-to-measure orders)

  • Sale items or items marked as “Final Sale”

  • Items returned after 14 days of delivery

  • Items showing signs of wear, damage, or washing

💸 Refund Process

Once your return is received and inspected, we will notify you via email about the status of your refund. If your return is approved:

  • The refund will be processed to your original payment method

  • Please allow 5 to 10 business days for the credit to appear in your account, depending on your payment provider

We do not refund original shipping charges unless the item was defective or shipped in error.

🔄 Exchanges

We do not currently offer direct exchanges due to inventory tracking and processing limitations.

If you require a different size, color, or style, please:

  1. Return the original item following our return process

  2. Place a new order for the desired item on our website

This allows us to ensure a faster and more reliable fulfillment process.

🚚 Return Shipping Instructions

Customers are responsible for covering return shipping costs, unless the return is due to an error on our part (e.g., incorrect or damaged item).

Please use a trackable shipping service and keep your receipt, as we are not responsible for returns lost in transit.

To initiate a return, contact our support team at [ccurtis4you@aol.com] and include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if the item is damaged or incorrect)

We will reply with instructions and the return address.

⚠️ Damaged, Defective, or Incorrect Items

If you receive a damaged, faulty, or incorrect item, we sincerely apologize. Please notify us within 48 hours of delivery by emailing [Your Email] with the following:

  • Clear photos of the item and packaging

  • A brief description of the issue

  • Your order number

We will prioritize your case and offer a full refund or replacement at no extra cost.

📞 Need Help? We're Here.

Customer satisfaction is at the heart of everything we do. If you have any questions or need help with your order, don't hesitate to get in touch:

📧 Email: [ccurtis4you@aol.com]

🧵 Thank You for Choosing [Unique London]
We take pride in crafting quality shirts that you'll love to wear. Your trust means the world to us, and we’ll always do our best to make things right.